If you or your spouse materially participate in the property by spending at least 100 hours per year actively managing your STR and more than any other person or business entity, and the average customer stay is 7 days or less, the answer is yes.

Pay your attorney and your CPA for a customized advice. 

My only complaints with their customer service are 1.

I think working with an architect to build something really unique and custom is always the best move if you have the budget for it.

But I learned many moons ago when your the face or the captain of the ship U get the glory when it goes good but when things start to go bad its how one handles these times that really dictates..

*Maximize fixed rate low interest rate loans when they were available*Make your units desirable, your customer service responsive, your tenants happy, and they will tend to stay.

But I need a portal where I can do the following -Customize the tenant application  ( Cozy does not  allow me to customize)- Have tenant Upload Pay stubs, DL, etc. 

-Being able to give your tenants the professional experience of timely responses, quick attention to maintenance, using the on-hand already vetted roster of vendors, providing a sense of formal hospitality and customer service... can be worth the management fees. - Staying compliant with various tenant laws and fair housing policies is also a big factor I hear a lot.

Now I'm not saying that to say that their customers should expect to be able to talk to a representative at their company on odd hours or anything.

Now you know, you need to send out 5,000 postcards to get those five deals..You will know the cost of acquiring a customer/property after all this..