At the very least, you need to read up on your local laws regarding tenants - you should never have your tenants telling you what the laws are .. and then you not being able to confirm or deny it - they can sense that you don't have a complete grasp on the law or the procedures so they are taking advantage at every opportunity and have been bilking you for months.

No need to worry about others making mistakesNot all landlords know the correct procedure for pulling credit reports.

I simply explain, I am a nice guy; I just have a business to run and have to follow the procedure as a practical business matter. 

Here are some things to consider, from our procedure manual, as some additional ideas:Clean window wells before painting begins.Order blinds on-line early.Doors may need time to be rehabbed; order early.Focus on outside and drive up appeal early.

Learn the right way:- get your books setup right- get your processes- write down your procedures- create your own workflow- check - double check - triple check those reports every day, week, month, quarter and yearly before you see your accountant for taxes, get a loan or private investors.We offer a lifetime of education - cannot find elsewhere. 

To clear up the terminology:Quit Claim Deed, no warranties of clear title givenQuiet Title Action, a legal procedure in front of a judge, involving notifying all potential lien holders on a property.  

The CFPB is already taking an active interest in the issue and is finding ways to fine and penalize for this on the Federal level.The solution is a robust Loan Policy and Procedure Manual that can explain and defend higher deficiency rates.

I excelled in generating leads but having a hard time qualifying it and moving further in the procedure.

I am not sure the procedure.

As you can imagine, there are also a bunch of rules and procedures to comply with, so be sure to discuss it with a qualified financial advisor or tax professional (neither of which describes me lol).