In the beginning we get really clear on procedures for repairs and which contractors to use based on the owners preference.I'd ask the manager how they new renewal fee was disclosed to you and if they can wave it this one time because you were not aware of it?  

However, CA Civil Code of Procedure 2943 does state that the lender must provide a successor in interest (you) with a beneficiary statement that gives all the relevant info such as balance/pay off, escrow amounts, insurance info, etc. and whether the loan can be assumed.

They take a little bit as usually a site visit is required before approving your account to pull so they can investigate your use, storage and disposal procedures.  

Follow your policies and procedures, take the emotions out of it. 

(It's spelled out very clearly in my policies and procedures.)

This helps you get your procedures and style down for communicating with sellers.

I'm interested to hear how you guys and gals conduct your closing procedures.

If you knew about it and allowed it, then have your manager start proper procedures for eviction immediately, take it as an expensive lesson and hope you get some relief in court, however unlikely.   

I'm in the process of revising how we document changes in household make-up and clarifying our policies and procedures about that.

Two totally different buying procedures involved.