If I am reading the info right - Your Insurance company wants to ensure that the heating was on therefore ensuring that the pipes didn't burst due to freezing, not that there was a supply of energy to the house. 

Meanwhile hardly any emphasis is placed on the loan administration and even more importantly the relationship component of lending.Far too many investors, particularly those just starting out, are being conditioned to seek out the “easy” lending choice rather than invest time and energy required to cultivate meaningful relationships with lenders who truly value the borrower/lender relationship and are interested in assisting you grow.

@John BertolonYou are in the customer service business.

Purchase price: $1,150,000 Cash invested: $300,000 Sale price: $1,628,000 Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read vaulted skylights) that made this property truly one of a kind.

If you go do all this legwork and they end up getting cancelled, you lose time, money and energy.

I think you covered a lot of things already I was going to say, especially amenities and customer avatar.

Spent a lot of money on a useless custom floorplan and various surveying costs. 

When I reached out to customer service they said this is a glitch they are aware of and in the process of fixing for Bigger Pockets customers.

Department of Energy.

My concerns with selecting a servicer are the following: customer service, access to funds, access to education materials so I can learn how to stay away from prohibited transactions.