Please feel free to reach out if you want to learn about the Memphis market.

If not, feel free to reach out. 

I can understand the underwhelming feeling; however, it takes time to get their team in place and to make changes.

A lot of the basis of my position on this can be described as “gut feel”.  

I let them know what I can make happen so they have a better time.That way you get a feel for how the service animal will affect your place without being offensive.

@Robert Spiegel Great question, and it’s always a balancing act when dealing with long-term tenants who’ve been fantastic overall.Based on my experience managing over 1,200 rental homes in North Texas, including areas like Dallas, Fort Worth, Plano, and Frisco, here’s how I would approach this:Cleaning Charge: While $540 may feel steep, it can vary depending on the size of the property and local market rates.

Obviously if I intend to have a top performing STR in this market, my buy box will allow for a much higher max purchase price, but I wouldn't feel comfortable with shooting for the max if there aren't clear ways to beat these competing properties.

They paid their portion of the rent.I have found a lot of investors bring their personal or political feelings into the investing conversation. 

Given their track record, I’ve been lenient because I feel for them and understand how hard it must be for their family (I also have their $1,900 deposit). 

Feel free to message me if you want to chat about it