We’re sorry that you felt you received poor customer service.

We love Jerrylls clients (because they tend to get solid results), it is the long blocks of custom CSS... if the customer messed up part of the code... our support reps aren't coders... so we can't go fix everyones custom code (but ChatGPT can now :-).

I can tell you that their involvement is on the financing side only, as they work with local installer partners on the back end with the installer managing the customer relationship so Mosaic wouldn’t typically interact with the customer directly which might explain the gap in the line of communication.

When their “customer” goes out of their way to lie to them they may just want to cut ties.

I feel no obligation and want to foster a welcoming environment where people can ask "stupid" questions.

Well, I list a few reasons:  great teaching style, comprehensive beginning to end explanation, excellent customer service, live-time reviewing of training, a 40K forum. 

Connect with someone like @Dave Foster.

Banks and institutional servicers are not usually willing to get involved and assist customers and stick to the servicing agreement to the letter to avoid liabilities, and that makes good business sence, but we adminstered deals that were underwritten and failure was not an option!

Buildium does offer the ability to interface with Quickbooks through API and offers custom buildouts.

Sure, but I agree that until you really know your problems with scale you can't justify the cost of a custom or premium software solution.