Their customer service was not helpful.

As always, your tax professional should help you navigate these rules and apply them to your specific circumstances as with all tax law, there are caveats and nuances to everything which need to be examined!

I also don't think they are customers. 

I want two things - I want help customizing a lease for my property.

An activity is a rental activity if tangible property (real or personal) is used by customers or held for use by customers, and the gross income (or expected gross income) from the activity represents amounts paid (or to be paid) mainly for the use of the property.

What is the customer demographic that is driving STR/MTR in Fargo?

Cleaning fees and other line items are revenue; its just a way of parsing out revenue to try to reel in customers. 

Navigating this journey alone can be time-intensive, so partnering with a reputable team can make all the difference.

Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up. 

It's well-designed, easy to navigate, and contains a wealth of useful information.