I went to the city council meeting and saw the presentation and overall feel this is going to be great for our city but was wondering if some more experienced investors have any thoughts on how this might positively or negatively effect the housing & rental markets in Ypsilanti.

Also, while not directly about finance, Seven Habits of Highly Effective People is a book everyone should read.

@Carlos Cevallos  In the upstate in SC, where I am focused, tenants pay electricity directly and water, sewer, trash, and pest control can be billed back to tenants either through a RUBS system or a flat-fee bill, which a lot of landlords are moving to because it's easy for the tenants to understand and you don't have to wait for the RUBS service to calculate the payments or pay their fees.We found that billing through RUBS, especially for water, has the positive effect not only of raising your NOI, but also it encourages tenants to be more economical with water in the first place, now that they have to pay for it.

They are water proof, cost effective, easy to install, and won't shift like the hardwoods.

It is a deed restriction that effectively usurps your right to sell the homes to an investor.5.  

A bonus might be having a good CRM installed and also ability to set up multi-touch campaigns etc.  

And... try to predict how they will behave.

Currently facebook banned us from Marketplace but we can still use Meta I believe, however, Meta is not that effective(maybe we are not using it right though).

You should by all means seek out and try more vendors of this type, but you should maybe also politely explain to the tenant that while you hear their feedback and are willing to make a good-faith effort to try new vendors, you can't be responsible for how other people behave, there are only so many great repair people out there, and you're also trying to make repairs in a timely and cost-effective manner.

These same people continue to pay rent (I collect electronically), even if I've increased the rent on them (I go into the debit system and change the rent--they say nothing about it).I have half a mind to just send the same letter and state that these are the renewal terms, if you don't respond otherwise in XX days, this goes into effect, etc.