I attempted to contact them multiple times but they wouldn't respond to attempts, I'm talking weeks with no response, so I hired another PM who went over and said the house was undisturbed and nothing was broken. 

The vendor is often slow to respond because the fee is way below what they usually make.

As stated by one of the respondents, this is a valuable experience for future investments.

@Mike AldertonI show someone from our support team responded to your email.

Thank you for taking the time to respond with your wisdom. 

Please check your private DM and email messages and please respond there.

My guess is there are some STR owners or managers genuinely unaware their current pricing exceeds the price gouging thresholds until it is brought to their attention.]Will PriceLabs and other dynamic pricing tools- respond quickly and appropriately to these issues?

Quote from @Wade Wisner: Hey Jay,  Thanks for responding to my post. 

I sent you a direct message, and I'd like to connect and speak directly with you before responding to your post. 

The tax prep work is straightforward (assuming its just a W2 and a long-term rental), and your priority should be to find a qualified CPA that communicates and responds in a timely manner.