Doing Maintenance Right

Remember: Maintenance = Customer Service!

Video on property management and managing the manager: https://www.youtube.com/watch?v=JZJ9_...

Maintenance is simultaneously boring and frightening. "Oh God, what do I do if an angry tenant calls?"

Luckily, there are ways to prepare for it, no matter how you plan to approach. But the big thing to keep in mind is that Maintenance = Customer Service. Maintenance is how you get tenants to renew their lease. Higher tenant retention = less turnover = less expenses = higher profits. And the way to do that is through Quality PECS.

Quality

P: Professionalism

E: Expectations

C: Communication

S: Speed

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