Virtual Assistant Call Performance

[Mike Kehoe]

What percent of calls made by your VA are answered?

We're pulling our lists from PropStream, then skip tracing with Batch Skip Tracing, and our VA is through VAHub calling on Batch Dialer. We are seeing a 16% answered rate with a multi-line dialer. It feels low, but I'm curious if this is in line with what other people have been seeing. It seems like the VA's are spending a lot of time waiting for calls to be answered, opposed to talking with sellers.