Need Help Saving A Deal

[Cody Cross]

Hey everyone! To keep it short, I have a deal where there is a judgement against the property. Usually, it's as simple as calling the lien holder to get a payoff and getting it paid before closing to clear up the title. In this particular circumstance, the lien holder was bought by another bank and the current bank cannot find her account anywhere.

So, we need them to sign a form that is stating the account no longer exists. We've spoken to numerous people and supervisors and the best thing they can do for us up until this point is send a P.O. box for us to send a letter requesting the proof the account does not exist anymore. 

This will take another 30-60 days to receive (if they actually write us back). Has anyone else experienced this and did you find an alternative? these aren't local banks. It's synchrony bank that is supposed to have the account but doesn't. Mind boggling, I know. Who has dealt with something like this and maybe has a connection to synchrony bank? Thanks in advance!