How to scale housekeeping and laundering of linens

[Robert Gilstrap]

I only have 10 listings currently but my goal is to ramp this up pretty rapidly towards 50+ units and I can already see housekeeping and linens being my #1 stumbling block. 

Linens: We do houses not apartments for the most part so there is no washing the linens in the unit option; there's just no time between guests during a turnover. Right now the cleaners take them home to launder and maybe that's the scalable solution but I pay them extra for that and they still hate it. Commercial laundries and even local wash and fold places work but they're expensive and they could care less about getting stains out it seems and that's a big thing to save on linens.  I've even considered putting a bunch of washers and dryers in a house I own and paying someone there to just wash linens all day. Any ideas?

Housekeepers:  This one is critical because finding people to clean is easy but as you know this is SOOOOO much more than just cleaning. It's staging, it's minor maintenance, basic property care, etc. so getting someone and training them on the way it has to be done is a big process and it seems hard to scale because right now I have 2 cleaners which is great but what happens when I have 8 checkouts on the same day?  Right now we struggle with 5 same day checkouts. Houses just take a LOT longer to turn than a small 1BR condo. Any ideas or wisdom?