Nearly finished with first 5 stays

Nearly finished with first 5 stays

Kerry BairdPro Member
Rental Property Investor · Melbourne, FL · Member since 2011 · 3k+ posts · 2k+ votes

My fifth set of guests are nearing the end of their stay.  I have done much of the work myself, with my kids earning a few dollars for a summer job cleaning at change-over.  

I set up VRBO first, and got my first booking, which is still six months off.  So, I am not counting that guest.  Nor the first scammy contact I received.

All of the others have come from AirBnb, largely because of their push to have me lower my pricing, and take the first few with automatic booking.  

I have two sets of sheets for each room (K, Q and 2 doubles), and my biggest concern is the time needed to wash and dry mattress pads, sheets, and quilts. On one of the quick turns, I took everything to the laundromat and spent about $70, and stayed up until the wee hours.  The cleaning itself can be done in the timeframe I have between checkout to check in, from 11 to 4.  I am pondering drop off laundry service, but am concerned about the cost.  Or just blocking out a day after each visit, instead of doing a quick turn.  Suggestions?

I’ve gotten the first 3 5-star reviews on airbnb, but none on VRBO...my first booking on that platform is coming up next. 

A few things have broken: patio screen door handle was pulled off, as well as the spring. Someone got locked out, called me, and then realized they left the slider unlocked.  My Nest has become unplugged so I can’t monitor the lock. I also had a local host “book” a zero day stay, so he could tell me he’s being fined $5000 for having no short term license, and he wants to join together to fight “the man.” So I have had a few bumps.  

I do not feel anything like an expert with just a month under my belt in the short term space. However, I think it is helpful for others to read about the first few steps along the path.

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Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
7y

My cleaning lady puts the mattress pad, sheets and blankets on the beds right out of the washer.  Doesn't bother to dry them.  In a Kansas summer with the a.c. turned off, the linens dry within a few hours.  It's quicker than putting them in a dryer and it costs less money.  My cleaning lady does the work for free, and I get to sleep with her. 23 STRs, 82 beds, around 75 televisions, 26 washers, 27 dryers.

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  • Paul CoxPro Member
    Rental Property Investor · Manassas, VA · Member since 2013 · 193 posts · 156 votes
    7y

    Kerry,

    Wow, thanks for sharing what I guess just goes with the territory. I'm sure it's going to get better as you find your flow with the property. I hear a lot about self managing and it seems that you're local to your property so it makes sense to do so. You are doing what I hope to do within the next 3 months along the Carolina Coast, though I will be managing from VA and am thinking about a property manager. I look forward to your upcoming experiences.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    7y

    Hi @Kerry Baird! Thanks for the experiences! I have a couple of suggestions:

    Buy 2 more sets of sheets for each bed. Then you can wash them if you have the time or take them home but still have plenty of sets for back to backs.

    I have 4 quilts for each bed. We have a king, 2 queens and 4 single bunk beds. I just swap them around and wash them in-between. We don't wash the mattress pads unless this is an issue.

    Our home is 2400 sqft and I have decided for next year to change the hours for check out to 10am and check in 5pm. My cleaner is by herself and I don't want her stressing out to get the job done in 5 hours.

    Also, what sheets are you using? I find a 70/30 Cotton/Poly blend in a Percale weave are the way to go. They don't pill at all, are rather crisp than silky and sleep cool which I think would be a benefit in FL. They clean up very well, don't hold stains and don't wrinkle much. They also dry much quicker than a Sateen weave. Sateen weaves are usually softer but pill up much faster, shed and take longer to dry. I also don't think they wear as well.

    For example, the Sateen weave 300TC Cotton sheets I first bought were done after 4 guests. All pilled up etc. so I tossed them. I replaced them with the 70/30 blend in Percale and we are on our second year with them. They still look great! I think I will get 2 more years out of them. I just bought another set on sale for each bed.

  • Rental Property Investor · Phoenix, AZ and Rehoboth Beach DE · Member since 2019 · 1k+ posts · 1k+ votes
    7y

    @Michael Baum , I have some cotton/poly sheets from the 1980's in my home that get occasional use and are still going strong - they wear like iron. 

  • Rental Property Investor · Chapel Hill, NC · Member since 2017 · 37 posts · 42 votes
    7y

    @Kerry Baird

    Congrats!  I'd caution against listening to AirBnb's pricing model- it's a race to the bottom and leaves money on the table.

    Check out Wheelhouse and Beyond Pricing.  They can help you establish real-time pricing based on market demand.

    -Mike

  • John UnderwoodPro Member
    Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
    7y

    It's ok to have lower prices initially to get some reviews, but long term I think the Airbnb pricing suggestions are garbage. I would check the Vrbo analytics to see what the average going prices are. It is a powerful tool.

    have extra sheets comforters so you can alternate them and take home the dirty ones. I have a high capacity washer and dryer to help our cleaning staff get everything washed up quicker. 

  • Investor · Philadelphia, PA · Member since 2015 · 3k+ posts · 3k+ votes
    7y

    sounds like you need to get that license

    and some extra sets of sheets

  • Investor · The worst town to live in, KS · Member since 2016 · 4k+ posts · 4k+ votes
    7y

    My cleaning lady puts the mattress pad, sheets and blankets on the beds right out of the washer.  Doesn't bother to dry them.  In a Kansas summer with the a.c. turned off, the linens dry within a few hours.  It's quicker than putting them in a dryer and it costs less money.  My cleaning lady does the work for free, and I get to sleep with her. 23 STRs, 82 beds, around 75 televisions, 26 washers, 27 dryers.

  • Real Estate Agent · Sevierville, TN · Member since 2015 · 1k+ posts · 1k+ votes
    7y

    I second @Michael Baum's suggestion of getting more sheets - I have 3 sets for every bed, so one's on the bed, one's off being washed, and one is backup.  Turning around laundry on the same day is no joke - though I do have to do it at my biggest property (of course) for various logistical reasons, so to compensate I've made check-in at 5pm while check-out is 11am.  

    Re: pricing, I agree that AirBNB's pricing model sucks.  But before you go to a different dynamic pricing app, make sure you know what's actually correct for your market - check out what the comparable properties in your area are going for.  I've found the dynamic apps often price too high, and as a result I don't use them, I manually set my prices.  Your mileage may vary, just make sure you know what it *should* be before you trust an algorithm to make those choices for you.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    7y

    I second and third @Julie McCoy and @John Underwood on the AirBNB pricing. Do your own research. Take a look at anything close to your type of place and come up with the price.

    We didn't lowball our home to get started. I was willing to take the hit the first year to make sure we got the right people in the house. We are setup for families and that is what we get. I also don't allow instant book. I vet each and every guest. Make sure they are real, coming for the right reason (no parties etc) and understand they are out away from town.

    So far so good. Only very minor things. One broken picture (small little dollar store thing), one dog stain they cleaned up with the Bissell we provided and we finished it off with some special cleaner my cleaner had.

    I understand coming in under priced to get things rolling, but I was pretty convinced that you get the people you price for.

    It's funny, the last guests we had were 3 couples with 2 dogs (Corgi's) but my wife and I were there cleaning the house and showing the new cleaner the ropes. They got there right on time and I had to run to the nearest town (18 miles) to fill the propane tanks and we had one final load in the dryer. Normally we are not there.

    One of the other couples brought their 2 dogs, 2 Pitbull's. Now we only allow 2 dogs and no Pits (don't hate on me for that). I let it go, but everything was just fine. Goes to show that even when you charge proper prices, you get rule breakers.

  • Property Manager · Wisconsin and Florida · Member since 2017 · 346 posts · 227 votes
    7y

    Seems like a bit of a rough start. I agree with the others about the backup sheets and linens so that you're not rushing to get everything washed and dried prior to the next guest. I wouldn't recommend blocking until the next day so that you can get it done as you will lose revenues that will exceed the cost of just dropping off laundry at the laundry service. To prevent lockouts, install a keypad - a wifi enabled one is best. And as the others said, Airbnb pricing is crapola. 

    Last but not least, consider finding a property manager or at least a reliable cleaning person. The cost of cleaning should be charged to the guest so you don't have to incur any cost there and the stress of trying to turn properties will burn you out quickly. Best of luck in this new endeavor! It takes awhile to learn the ropes and you'll get burned on occasion along the way but it's all part of the journey!

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