3 weeks after tenant move-in, mouse issue

[Monica Evans]

Hi BP,

My husband and I just had tenants move into our first rental property on May 1, and just received the below email from them. We are looking for guidance from other landlords on how to handle this situation. Do you typically take care of pest issues? If not, would you make any kind of exception since they have only been there for 3 weeks?

Also, my husband and I have never seen a mouse at the property during the last year of renovations (and we were there almost every day of the week for 11 months). However we realize that there could still have been an issue that just never happened to see.

We would appreciate any advice and guidance from current landlords, thanks so much!!

Email from tenant:

So, we're in need of an exterminator ASAP. Walking through the kitchen last night, I noticed a mouse trotting towards the back of the refrigerator.

I've laid store bought traps through the kitchen area, but we're in need of a long term resolution. Are you able to have an exterminator come through to provide some sort of a decontaminate throughout the home?