New to Landlording and Perplexed

[Lexie R.]

Ohio, first multifamily. I'm almost 48hrs into landloring with 2 inherited tenants. Im struggling to understand why they wont give general information. They were inherited with no proof of rent's but have been there for a long time. They didn't reply to messages explaining that there is new owner's and with said exchange of information. They are almost refusing to give their work schedules or just a general idea so we can work around to accommodate them. There is some maintenance that needs to be done and i need access to the inside. We were not supplied keys to the property so only the tenants have keys. I know to give adequate notice before entry and would like the tenants to be there at the same time. But should I get copies of the keys or replace all the locks? I don't want them to feel like im invading their space. But things need repaired and replaced. How should I go around this. Any ideas would help thanks!        Also its work they asked for and was something that was a very big complaint when we did a walk through before we bought the property and we are following through with it so i don't understand the resistance.