Verbally abusive Tenants

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I am 3 months into my first venture and inherited some bad tenants. It has been one problem after another with them and have been professional and courteous through every turn. They have been verbally abusive and vulgar at every turn. I understand some of their frustration but resorting to calling me too overweight to look at problems have pushed me to the breaking point I have not allowed them to see. I have fixed every issue within 6 to 24 hours of the report while Learning of the problem at the same time as them. I think they are going to try and Sue me and am worried. I have their abusive rants on video or recording via voice mail. Should I be worried of losing a lawsuit in ohio because heat went out for 6 hours till I remedied it or water in the basement/garage that shows up every cpl days that i squeegee as much as possible [two to three days]. I am new at this and am scared of it failing due to these ppl when all i have wanted to do is help but that turn to attorneys very step. No problem has gone beyond 24 hours.