We moved into our new rental home two weeks ago, and our experience has been great! We’ve had two maintenance issues, and United Properties responded very quickly. The technicians were friendly and professional. Definitely recommend!

We were trying to rent from United but had a difficult time. First off our underwriter took days to respond to our emails and when she did she didn’t answer our questions. We called trying to ask questions and only one person was helpful. Another male that answered told us our underwriter didn’t take phone calls only emails. You would think everyone working there with customers should be able to take phone calls about a property they were trying to get rented. Our underwriter made the whole process long and kept asking for a co-signer even though my partner made 3x the rent and I was working on transferring my job to Michigan. I also have access to a trust fund that held about 3 years worth of rent and they still wanted a co-signer. (My parents didnt want to cosign a property outside the state they live in) We offered to pay 3 months upfront if they were worried about my job transfer, or to pay 2 security deposits. If we didn’t qualify to rent then just tell us that instead of dragging the whole process out. We were tired of dealing with them so we said no, we’re done trying. So instead of getting a couple who could clearly pay the rent into a house they’re letting it sit empty without rent 🤷🏻‍♀️ Maybe they’re better for people who already live in Michigan but trying to get a rental from out of state was a difficult process.

Been a tenant here for a few months. Our dining room overhead light went out TWO MONTHS AGO, and it still hasn’t been fixed. Office staff pretends they are going to “escalate the issue”, and then I hear nothing. But they were able to do the city inspection just fine! Super fun that we pay $1800 a month for this kind of treatment.

We had Scoot come and fix the ceiling after a leak. He was great! Helped me rescue my cat after she went to hide on top of the refrigerator and slid all the way down. He was also very professional and did great work!

A bat found it's way into our rental home and United Properties acted so professional and promptly to help get it out. Within 30 mins of me reaching out for help did I already have a response and options of how to move forward. Just a couple hours later, someone was in my home, removing the bat and inspecting the inside and outside for potential access points. Work was then scheduled promptly to seal potential access points. I am beyond grateful for how quick and efficient the team at united properties worked. The communication and updates given were so helpful. Scott was the one who came over to make some repairs. He listened to my concerns and fixed the potential problem areas. He even showed me exactly what he did. He was kind, professional and extremely knowledgeable. He assured me, if there were any other concerns, to not hesitate reaching back out. I greatly appreciate the work he did. I couldn't have asked for a better team to help navigate this unforseen problem. Great work. Thankful for everyone involved in the process.

I moved into 710 McRenyolds Ave #2 last year. I was 5 months pregnant at the time and was hoping to find a safe, up to code living situation for myself and my newborn that was born in the winter. Moving in was AWFUL. I had bought a washer-dryer stackable unit because there were hookups. The layout of the house made it IMPOSSIBLE to get it up the stairs! I couldn’t even fit a box spring up the stairs for my full sized bed. The neighborhood is NOT SAFE. Homeless people EVERYWHERE messing with your trash and throwing shot glasses everywhere. Upon move in, after about a week or so of staying in the unit, I developed numerous bites on my body. It turned out to be BED BUGS in the unit that had already been in the unit prior to my move in. United addressed the situation however they did not compensate me for the hotel I had to live in with my two dogs for over a week or any of the furniture or laundry fees and instead took $50 off my rent for a few months and offered to not increase my rent if I renewed for the next year EARLY. The power also kept going out frequently, water leaked and when I reported it I was charged because they “couldn’t find a problem”. There was also a gas leak in the lower unit and when I had asked about it i was told that it wasn’t a concern for me (it was an upper lower unit to an older house and they made a meld stating that they were going to fix the problem at my unit so that’s why i asked). The front office lady acted like i was stupid from the moment i had interest in my unit to when i turned in my keys and asked about the protocol for getting my security deposit back. She wouldn’t even let me give her my email in person after driving 2 hours to return the key because I wasn’t aloud to mail them, but told me I had to email it. would not recommend this property or property management company to anyone who wants to keep their sanity (and skin clean).

If you are a landlord in West Michigan, specifically, Grand, Rapids Muskegon, or even Kalamazoo I would not recommend using this company’s services. As you can see from the photo’s you can expect that this is a sample of how they will do upkeep your property or investment. I did call to inform them and they told me I needed to cut down and maintain all of their overgrown weeds, grass and trees. I ended up, just leaving a complaint with the city to have them take care of it but your investment deserves better. *For the owner who requested me to take photos here you go.

Owner review. Was with them for two years. They walked into the wrong units on multiple occasions without notice. Unnerving for tenants in heritage hill. They emailed me that there had been a fire in one of my units, when in fact there had not been. Then to top it off they did the worst paint job I have ever seen. Getting paint on natural wood trim and in multiple rooms there was three different colors on the walls! Quite sure a 10 year old could have done a better job. My mind was completely blown that they actually listed it in such condition! Needless to say, I’ve taken management back into my own hands, since they only worsened an incredible property in a nice neighborhood.

We moved into our new rental home two weeks ago, and our experience has been great! We’ve had two maintenance issues, and United Properties responded very quickly. The technicians were friendly and professional. Definitely recommend!

We were trying to rent from United but had a difficult time. First off our underwriter took days to respond to our emails and when she did she didn’t answer our questions. We called trying to ask questions and only one person was helpful. Another male that answered told us our underwriter didn’t take phone calls only emails. You would think everyone working there with customers should be able to take phone calls about a property they were trying to get rented. Our underwriter made the whole process long and kept asking for a co-signer even though my partner made 3x the rent and I was working on transferring my job to Michigan. I also have access to a trust fund that held about 3 years worth of rent and they still wanted a co-signer. (My parents didnt want to cosign a property outside the state they live in) We offered to pay 3 months upfront if they were worried about my job transfer, or to pay 2 security deposits. If we didn’t qualify to rent then just tell us that instead of dragging the whole process out. We were tired of dealing with them so we said no, we’re done trying. So instead of getting a couple who could clearly pay the rent into a house they’re letting it sit empty without rent 🤷🏻‍♀️ Maybe they’re better for people who already live in Michigan but trying to get a rental from out of state was a difficult process.

Been a tenant here for a few months. Our dining room overhead light went out TWO MONTHS AGO, and it still hasn’t been fixed. Office staff pretends they are going to “escalate the issue”, and then I hear nothing. But they were able to do the city inspection just fine! Super fun that we pay $1800 a month for this kind of treatment.

We had Scoot come and fix the ceiling after a leak. He was great! Helped me rescue my cat after she went to hide on top of the refrigerator and slid all the way down. He was also very professional and did great work!

A bat found it's way into our rental home and United Properties acted so professional and promptly to help get it out. Within 30 mins of me reaching out for help did I already have a response and options of how to move forward. Just a couple hours later, someone was in my home, removing the bat and inspecting the inside and outside for potential access points. Work was then scheduled promptly to seal potential access points. I am beyond grateful for how quick and efficient the team at united properties worked. The communication and updates given were so helpful. Scott was the one who came over to make some repairs. He listened to my concerns and fixed the potential problem areas. He even showed me exactly what he did. He was kind, professional and extremely knowledgeable. He assured me, if there were any other concerns, to not hesitate reaching back out. I greatly appreciate the work he did. I couldn't have asked for a better team to help navigate this unforseen problem. Great work. Thankful for everyone involved in the process.

I moved into 710 McRenyolds Ave #2 last year. I was 5 months pregnant at the time and was hoping to find a safe, up to code living situation for myself and my newborn that was born in the winter. Moving in was AWFUL. I had bought a washer-dryer stackable unit because there were hookups. The layout of the house made it IMPOSSIBLE to get it up the stairs! I couldn’t even fit a box spring up the stairs for my full sized bed. The neighborhood is NOT SAFE. Homeless people EVERYWHERE messing with your trash and throwing shot glasses everywhere. Upon move in, after about a week or so of staying in the unit, I developed numerous bites on my body. It turned out to be BED BUGS in the unit that had already been in the unit prior to my move in. United addressed the situation however they did not compensate me for the hotel I had to live in with my two dogs for over a week or any of the furniture or laundry fees and instead took $50 off my rent for a few months and offered to not increase my rent if I renewed for the next year EARLY. The power also kept going out frequently, water leaked and when I reported it I was charged because they “couldn’t find a problem”. There was also a gas leak in the lower unit and when I had asked about it i was told that it wasn’t a concern for me (it was an upper lower unit to an older house and they made a meld stating that they were going to fix the problem at my unit so that’s why i asked). The front office lady acted like i was stupid from the moment i had interest in my unit to when i turned in my keys and asked about the protocol for getting my security deposit back. She wouldn’t even let me give her my email in person after driving 2 hours to return the key because I wasn’t aloud to mail them, but told me I had to email it. would not recommend this property or property management company to anyone who wants to keep their sanity (and skin clean).

If you are a landlord in West Michigan, specifically, Grand, Rapids Muskegon, or even Kalamazoo I would not recommend using this company’s services. As you can see from the photo’s you can expect that this is a sample of how they will do upkeep your property or investment. I did call to inform them and they told me I needed to cut down and maintain all of their overgrown weeds, grass and trees. I ended up, just leaving a complaint with the city to have them take care of it but your investment deserves better. *For the owner who requested me to take photos here you go.

Owner review. Was with them for two years. They walked into the wrong units on multiple occasions without notice. Unnerving for tenants in heritage hill. They emailed me that there had been a fire in one of my units, when in fact there had not been. Then to top it off they did the worst paint job I have ever seen. Getting paint on natural wood trim and in multiple rooms there was three different colors on the walls! Quite sure a 10 year old could have done a better job. My mind was completely blown that they actually listed it in such condition! Needless to say, I’ve taken management back into my own hands, since they only worsened an incredible property in a nice neighborhood.