Non refundable $500 holding fee. What's a holding fee? Well, it's a small amount of money paid to temporarily secure a product or service, like a rental property, by taking it off the market for a specific period while the buyer or tenant completes necessary checks or finalizes details. Being non refundable means if the buyer backs out the landlord doesn't loose out on potential sales or inquiries while the apartment is off the market. GREAT, THIS MAKES SENSE. What DOESNT make sense is when the fee is paid and the potential tenant doesn't hear back from the landlord for days after being told to wait just 24-48 hours. What DOESNT make sense is when the fee is paid and the landlord STILL has the listing up on 3 different websites (don't worry, we have screen shots and time stamps). So WHY is the deposit not given back to the potential tenant after you failed to provide simple services with it? I mean you didn't lose out on potential customers with the listing still up did you? If you fail to provide a service with money that was paid, then you are stealing money. Plain and simple. The only reason why that money would be non-refundable is if the potential tenant backed out last minute and wasted your time. Not you wasting theirs.

Stay away or you'll find them going no contact after taking money. Everything you would expect from corporate property management.

Gustavo and the team are excellent. But it's hard to get a human here. The entire process from visiting a property to the final steps of leasing is done on-line. I was bombarded with email and text messages. It was a bit much. That being said the property I rented was immaculate and showed way better than other similar properties I saw in Sugar House.

I recently became a tenant of MaxField property. The move-in process was seamless!! Most things are done electronically so it was quick and to the point. Every maintenance request I have submitted has been addressed in a very short amount of time. In a word, MadField is efficient. I should note that they are entering me into a drawing for leaving a 5-star review. That aside, I have meant everything I have said. The only thing I wish was different was I would like some in-person contact after signing the lease so they could show me around and answer any questions. But really I’ve loved my brief stay at a MaxField property.

The entire team at Maxfield has been so helpful and attentive during my moving in process. Derek, Gustavo, and Robert all communicate efficiently and promptly, and are quick to assist with any questions. Their level of customer service has been remarkably high and I would highly recommend renting with them. Very much looking forward to being in my new place, and continuing to work with the Maxfield team!

Maxfield was wonderful assisting me in my process of moving out. They were extremely patient, understanding and assisted in any way they could. I had a few issues with some items during move out and they did everything in their power to help and make the transition easy and stress free. I would recommend them to any and all tenants. They communicate quickly and help ease any stress. 10/10 service.

I want to thank Derek for managing my property. He always notifies me of any repairs needed to my home and has been professional and friendly. They rented to excellent tenants and provided fair and efficient service.

I posted a review upset about a few things and they responded exactly like I assumed they would. I originally stated frustrations about not responding to maintenance orders, not receiving the landscaping we were told we would in our lease for several months (I stated 6 in my review but it was closer to 8) and the security deposit company they use being very shady. I wanted to make a response to their response but it seems like you're unable to which works out great for them so they can try to discredit every negative review and have no consequences. Basically they tried to make it sound like I was lying about not receiving the landscaping services that where in our lease for months by stating that they have records of mowers coming by from May-Oct of 2023 however we moved in Oct 2022 so they actually just proved me right. They also claimed that we never filed a maintenance request which I know is false because we filled out two maintenance requests one for the door to the garage because the handle fell off the first time we tried to open it and a second because we had a concern about the tile in the master bathroom being improperly done and we we afraid that water was leaking into the walls. They never responded to the maintenance order so we actually spoke with Derrick in person when he came to do an inspection. The door handle was an easy fix and he was able to just do it then and we showed him the shower and he agreed it was concerning and they would send someone. They never did and when we moved out a bunch of our stuff had mold spores on it. So I'm going to assume we were correct about the water leaking into the walls and causing mold. Finally there claim the Rhino insurance company is a reputable company means they either didn't do any research or they don't care. I attempted to contact Rhino after they charged my card multiple times when I tried to just make a singular payment. All numbers to contact the company are disconnect and they do not respond to emails. If you give them your card information they will take money you didn't authorize. Thankfully, my bank was able to return the funds to me because they took out over a thousand dollars. I understand Rhino is a separate company but it is partially their responsibility when they refer people to this company. My other frustration about the dishonesty and shadiness of Maxfield is their responses to any negative comment. They try to paint everyone that leaves a negative review as a lazy unclean tenant who's just bitter about paying for some damages. It is incredibly upsetting when a company believes they can do no wrong. There's a reason all the positive reviews are almost exclusively from owners and the negative reviews from renters. I stand 1000% by what I said. Never in a million years would I recommend renting from them. And I'm positive they'll make a response to this trying to discredit me but I said what I needed to say. If you choose to rent from them I'd be very careful. They used to be called Gorilla rentals, look up the reviews for them under that name and you'll see just why they had to rebrand. They are a horrible company that has been getting the same criticisms for years but are totally unable to admit any fault so they will continue to be awful. *their response is the same response to my first review

Non refundable $500 holding fee. What's a holding fee? Well, it's a small amount of money paid to temporarily secure a product or service, like a rental property, by taking it off the market for a specific period while the buyer or tenant completes necessary checks or finalizes details. Being non refundable means if the buyer backs out the landlord doesn't loose out on potential sales or inquiries while the apartment is off the market. GREAT, THIS MAKES SENSE. What DOESNT make sense is when the fee is paid and the potential tenant doesn't hear back from the landlord for days after being told to wait just 24-48 hours. What DOESNT make sense is when the fee is paid and the landlord STILL has the listing up on 3 different websites (don't worry, we have screen shots and time stamps). So WHY is the deposit not given back to the potential tenant after you failed to provide simple services with it? I mean you didn't lose out on potential customers with the listing still up did you? If you fail to provide a service with money that was paid, then you are stealing money. Plain and simple. The only reason why that money would be non-refundable is if the potential tenant backed out last minute and wasted your time. Not you wasting theirs.

Stay away or you'll find them going no contact after taking money. Everything you would expect from corporate property management.

Gustavo and the team are excellent. But it's hard to get a human here. The entire process from visiting a property to the final steps of leasing is done on-line. I was bombarded with email and text messages. It was a bit much. That being said the property I rented was immaculate and showed way better than other similar properties I saw in Sugar House.

I recently became a tenant of MaxField property. The move-in process was seamless!! Most things are done electronically so it was quick and to the point. Every maintenance request I have submitted has been addressed in a very short amount of time. In a word, MadField is efficient. I should note that they are entering me into a drawing for leaving a 5-star review. That aside, I have meant everything I have said. The only thing I wish was different was I would like some in-person contact after signing the lease so they could show me around and answer any questions. But really I’ve loved my brief stay at a MaxField property.

The entire team at Maxfield has been so helpful and attentive during my moving in process. Derek, Gustavo, and Robert all communicate efficiently and promptly, and are quick to assist with any questions. Their level of customer service has been remarkably high and I would highly recommend renting with them. Very much looking forward to being in my new place, and continuing to work with the Maxfield team!

Maxfield was wonderful assisting me in my process of moving out. They were extremely patient, understanding and assisted in any way they could. I had a few issues with some items during move out and they did everything in their power to help and make the transition easy and stress free. I would recommend them to any and all tenants. They communicate quickly and help ease any stress. 10/10 service.

I want to thank Derek for managing my property. He always notifies me of any repairs needed to my home and has been professional and friendly. They rented to excellent tenants and provided fair and efficient service.

I posted a review upset about a few things and they responded exactly like I assumed they would. I originally stated frustrations about not responding to maintenance orders, not receiving the landscaping we were told we would in our lease for several months (I stated 6 in my review but it was closer to 8) and the security deposit company they use being very shady. I wanted to make a response to their response but it seems like you're unable to which works out great for them so they can try to discredit every negative review and have no consequences. Basically they tried to make it sound like I was lying about not receiving the landscaping services that where in our lease for months by stating that they have records of mowers coming by from May-Oct of 2023 however we moved in Oct 2022 so they actually just proved me right. They also claimed that we never filed a maintenance request which I know is false because we filled out two maintenance requests one for the door to the garage because the handle fell off the first time we tried to open it and a second because we had a concern about the tile in the master bathroom being improperly done and we we afraid that water was leaking into the walls. They never responded to the maintenance order so we actually spoke with Derrick in person when he came to do an inspection. The door handle was an easy fix and he was able to just do it then and we showed him the shower and he agreed it was concerning and they would send someone. They never did and when we moved out a bunch of our stuff had mold spores on it. So I'm going to assume we were correct about the water leaking into the walls and causing mold. Finally there claim the Rhino insurance company is a reputable company means they either didn't do any research or they don't care. I attempted to contact Rhino after they charged my card multiple times when I tried to just make a singular payment. All numbers to contact the company are disconnect and they do not respond to emails. If you give them your card information they will take money you didn't authorize. Thankfully, my bank was able to return the funds to me because they took out over a thousand dollars. I understand Rhino is a separate company but it is partially their responsibility when they refer people to this company. My other frustration about the dishonesty and shadiness of Maxfield is their responses to any negative comment. They try to paint everyone that leaves a negative review as a lazy unclean tenant who's just bitter about paying for some damages. It is incredibly upsetting when a company believes they can do no wrong. There's a reason all the positive reviews are almost exclusively from owners and the negative reviews from renters. I stand 1000% by what I said. Never in a million years would I recommend renting from them. And I'm positive they'll make a response to this trying to discredit me but I said what I needed to say. If you choose to rent from them I'd be very careful. They used to be called Gorilla rentals, look up the reviews for them under that name and you'll see just why they had to rebrand. They are a horrible company that has been getting the same criticisms for years but are totally unable to admit any fault so they will continue to be awful. *their response is the same response to my first review