On boarding representative, Evan Terana did an excellent job. Service provided so far has been outstanding. Great job!

Property Owners, do not use this company. We were guaranteed renters within the first 60 days and throughout the time we were with them, they did not do anything they promised us. They kept telling us to lower our rental price but were completely lacking in even advertising or addressing any of our concerns or needs. Every time we were told something was done to advertise the home, it turned out it was a lie (I have text message proof to show this). We constantly had to ask for them to go back and follow through on what they said they would do prior to discussing lowering the price. Instead we were met with lack of communication and half responses to our questions or concerns. Due to the fact that our home was never advertised properly and lack of communication, we did not feel comfortable with lowering prices without knowing if proper advertisement would have worked for the price we had the home. We ultimately decided to terminate with them on 11/04/24 and have now been charged for "preventative maintenance" that was supposedly done on 11/07/24. How could a company charge for work done AFTER termination and have the audacity to not contact us to let us know this was even happening? Now we have been told that we need to pay them for subpar work or they will send us to collections. What's ironic is, the moment we moved on to a new company, we immediately got rental offers. Clearly this company does not care to put in real effort.

Allows tenants to pay to live in deplorable conditions. Does NOT take responsibility for ANY maintenance such as improperly working ac causing mold, gunk blowing from ac vents all over carpets, furniture and personal possessions, utility expense as high as the rent with no working stove, oven, refrigerator, or dishwasher. The neglected maintenance, in my opinion, your neglegence contributed to bacterial infection leading to death. An adult and child have been bitten by possible recluse spider that has warrented a trip to the ER on a couple of ocassions. To add salt to the injuries and their FAILURE to communicate, tenant too sick to work, or experiencing other life hurdles with no mercy, they file eviction. Taking EVERYTHING you own with it...RUINED! Then, proceed to send you a bill for the neglected maintenance on their part. A loved one died, and other loved ones had holes in their skin. Shame on you for FAILING to communicate, allowing tenants to live in deplorable conditions causing health issues due to your specialized negligence and greed. Photos- ac unit, stove, oven, over stove vent, mold on possessions.

Just had to post this. My rent collection specialist Alma Jacobo. Has been fantastic with me. She requested a one time waiver for late fees. Due to hurricane Milton. She immediately got on that made it into a prepay for the following month. Her immediate responses to my emails. Gave me the feeling of a local person not just some far off company. Thank you so much, Alma for the personal touch. It was much appreciated Been living in this home for two years and Have never had a problem as far as Maintenance request either Scheduled for repair within a week

Nancy at SPMO has been exceptional during the initial search to find a tenant. She's always there to answer my questions and has been a tremendous help every step of the way. I'm definitely happy to have gone with them to manage my property!

I want to extend my sincere thanks to the team at Specialized Property Management. Tatiana Sahagun, my Leasing Coordinator, is incredibly attentive and quick to answer any questions I have. Through email, she keeps me constantly updated, and her responsiveness and dedication really made a difference in my experience. I felt truly heard throughout the leasing process of my home. Nancy Guadagnino, my Leasing Specialist, did an amazing job strategizing how to market my home and ensured it was leased as soon as possible. Her expertise and efforts, along with regular message updates, were invaluable, and I greatly appreciate how they made my home stand out in the market. George Melendez also kept me informed about the condition of my home while it was vacant. His communication about its aspect and state gave me peace of mind, and I really appreciated his attention to detail. Together, they provided exceptional service, and their teamwork made the entire experience smooth and efficient. I’m so thankful for their 5-star service and how quickly they got everything moving. I highly recommend their services! So thankful!!

Really impressed and happy with the work from the Specialized247 team. From initial consult through until leasing, each team member was very helpful in getting my property ready for leasing. Special shoutout to Nancy for her efficient marketing and promptly communicating feedback. Would recommend this team!

We have lived in the same rental property for about 3 years and have never had issues with SPM until recently. Prior, they were communicative and prompt with any maintenance issues we had. Beginning last September, we had a large pipe degradation issue that caused an underground water leak. SPM took three months to resolve this issue, allowing excessive water bills to pile up. It seems they did not fully resolve this issue, however, because we have had issues with pipe degradation leading to sewage backing up in our toilet and shower and more water leaks. Last week, our units lost water access. SPM did not act swiftly to get a plumber to us and would not return our calls, leaving us without water from last Thursday to this Monday (4.5 days). After getting a plumber out on Monday who provided a "temporary fix" while SPM spoke to the owner of our rental about pipe replacement, we have yet had another leak, leading to a pool of water forming under our house that measured about 2 feet deep. After not receiving a response from SPM, I shut off our water manually to avoid damage. It is now a day later with no water and no plan of action from SPM, and we are hoping not to go into the weekend without water for days on end again. SPM knows it is against our lease agreement to allow their tenants to go without a basic necessity such as water for multiple days, or not providing alternative housing accommodations for us in the meantime. They consistently avoid our phone calls, only reply to parts of our Meld requests and never acknowledge our requests for alternative accommodations. Unfortunately, the terrible experience we've had over the past few months since this pipe issue began has completely overshadowed the first two years of good experiences. It seems like they only begin to care about their tenants once they get poor public reviews. I would never recommend anyone to live in an SPM property and am looking forward to moving.

On boarding representative, Evan Terana did an excellent job. Service provided so far has been outstanding. Great job!

Property Owners, do not use this company. We were guaranteed renters within the first 60 days and throughout the time we were with them, they did not do anything they promised us. They kept telling us to lower our rental price but were completely lacking in even advertising or addressing any of our concerns or needs. Every time we were told something was done to advertise the home, it turned out it was a lie (I have text message proof to show this). We constantly had to ask for them to go back and follow through on what they said they would do prior to discussing lowering the price. Instead we were met with lack of communication and half responses to our questions or concerns. Due to the fact that our home was never advertised properly and lack of communication, we did not feel comfortable with lowering prices without knowing if proper advertisement would have worked for the price we had the home. We ultimately decided to terminate with them on 11/04/24 and have now been charged for "preventative maintenance" that was supposedly done on 11/07/24. How could a company charge for work done AFTER termination and have the audacity to not contact us to let us know this was even happening? Now we have been told that we need to pay them for subpar work or they will send us to collections. What's ironic is, the moment we moved on to a new company, we immediately got rental offers. Clearly this company does not care to put in real effort.

Allows tenants to pay to live in deplorable conditions. Does NOT take responsibility for ANY maintenance such as improperly working ac causing mold, gunk blowing from ac vents all over carpets, furniture and personal possessions, utility expense as high as the rent with no working stove, oven, refrigerator, or dishwasher. The neglected maintenance, in my opinion, your neglegence contributed to bacterial infection leading to death. An adult and child have been bitten by possible recluse spider that has warrented a trip to the ER on a couple of ocassions. To add salt to the injuries and their FAILURE to communicate, tenant too sick to work, or experiencing other life hurdles with no mercy, they file eviction. Taking EVERYTHING you own with it...RUINED! Then, proceed to send you a bill for the neglected maintenance on their part. A loved one died, and other loved ones had holes in their skin. Shame on you for FAILING to communicate, allowing tenants to live in deplorable conditions causing health issues due to your specialized negligence and greed. Photos- ac unit, stove, oven, over stove vent, mold on possessions.

Just had to post this. My rent collection specialist Alma Jacobo. Has been fantastic with me. She requested a one time waiver for late fees. Due to hurricane Milton. She immediately got on that made it into a prepay for the following month. Her immediate responses to my emails. Gave me the feeling of a local person not just some far off company. Thank you so much, Alma for the personal touch. It was much appreciated Been living in this home for two years and Have never had a problem as far as Maintenance request either Scheduled for repair within a week

Nancy at SPMO has been exceptional during the initial search to find a tenant. She's always there to answer my questions and has been a tremendous help every step of the way. I'm definitely happy to have gone with them to manage my property!

I want to extend my sincere thanks to the team at Specialized Property Management. Tatiana Sahagun, my Leasing Coordinator, is incredibly attentive and quick to answer any questions I have. Through email, she keeps me constantly updated, and her responsiveness and dedication really made a difference in my experience. I felt truly heard throughout the leasing process of my home. Nancy Guadagnino, my Leasing Specialist, did an amazing job strategizing how to market my home and ensured it was leased as soon as possible. Her expertise and efforts, along with regular message updates, were invaluable, and I greatly appreciate how they made my home stand out in the market. George Melendez also kept me informed about the condition of my home while it was vacant. His communication about its aspect and state gave me peace of mind, and I really appreciated his attention to detail. Together, they provided exceptional service, and their teamwork made the entire experience smooth and efficient. I’m so thankful for their 5-star service and how quickly they got everything moving. I highly recommend their services! So thankful!!

Really impressed and happy with the work from the Specialized247 team. From initial consult through until leasing, each team member was very helpful in getting my property ready for leasing. Special shoutout to Nancy for her efficient marketing and promptly communicating feedback. Would recommend this team!

We have lived in the same rental property for about 3 years and have never had issues with SPM until recently. Prior, they were communicative and prompt with any maintenance issues we had. Beginning last September, we had a large pipe degradation issue that caused an underground water leak. SPM took three months to resolve this issue, allowing excessive water bills to pile up. It seems they did not fully resolve this issue, however, because we have had issues with pipe degradation leading to sewage backing up in our toilet and shower and more water leaks. Last week, our units lost water access. SPM did not act swiftly to get a plumber to us and would not return our calls, leaving us without water from last Thursday to this Monday (4.5 days). After getting a plumber out on Monday who provided a "temporary fix" while SPM spoke to the owner of our rental about pipe replacement, we have yet had another leak, leading to a pool of water forming under our house that measured about 2 feet deep. After not receiving a response from SPM, I shut off our water manually to avoid damage. It is now a day later with no water and no plan of action from SPM, and we are hoping not to go into the weekend without water for days on end again. SPM knows it is against our lease agreement to allow their tenants to go without a basic necessity such as water for multiple days, or not providing alternative housing accommodations for us in the meantime. They consistently avoid our phone calls, only reply to parts of our Meld requests and never acknowledge our requests for alternative accommodations. Unfortunately, the terrible experience we've had over the past few months since this pipe issue began has completely overshadowed the first two years of good experiences. It seems like they only begin to care about their tenants once they get poor public reviews. I would never recommend anyone to live in an SPM property and am looking forward to moving.