Moved in beginning of September and it’s been a complete nightmare. I’m a travel nurse and the whole process to secure temporary housing is intense and slow. It took 3 weeks to get everything sorted out. I sent them a move inspection and to this day they haven’t even looked over it. Windows in both bedrooms bolted shut (no egress for fire escape). Ceiling fan doesn't work and sounds like it will burn up if you turn it on. Exhaust fan broken in bathroom, air condition stopped working yesterday, and it’s 80 degrees. The company is waiting for the owner to decide what to do. 22 hours and the issue was not resolved. Stay away from this company! They’re based out of Philadelphia and the emergency maintenance call center is in another country. I encourage you to read the other review responses from the company that shows the unprofessional passive aggressive responses to issues. Slumlords for sure! Update 9-22-24: The A/C went out again yesterday. The interior temperature is 89 degrees. You would think they would offer to put me in a hotel until this is resolved or provide mobile A/C units. Somebody messaged me about bringing them but never did. So, I googled Fortsyth county records and looked up the owner. Got in contact with her and she was completely unaware of what a mess this company has become. I feel bad for the owner and this does not reflect on her at all. She paid for a service to manage her property and those expectations have not been met. I have been out of A/C since Thursday with a small gap for maybe 12 hours. This won’t be fixed until Monday!!!! Shame on Lisa, Jason, and Jamie! I’m speaking to attorneys Monday to look at my options. January 2025 update Landlord entered property without notice and placed a digital passcode on thermostat to control thermostat from Texas.

EDIT: Fastest response ever received from TCS was their response to my review. As you'll see, they continue to blame clients, emphasizing "shared accountability"...as if I wasn't acting accountably, when basically all the problems I had with my building were a result of TCS's slow, incompetent, and overpriced services. I had the unfortunate experience to use TCS Management for my triplex in Philadelphia. At every turn they were non-responsive, making mistakes, blaming things on tenants/owners, and creating more work for me than they were taking things off my plate. Frequently there was a problem with the invoice, all too often there was some erroneous charge (mind you never in my favor), and the "account managers" assigned to my account were totally useless. Getting anything done required escalating to the head of the division that managed my account. They failed to respond to emergencies in intelligent ways, and failed to keep me updated on the status of emergencies despite multiple requests. But the absolute worst part is the built-in monopoly they have with their turnover/renovation/repair company. They bill it as some way to save money, but LITERALLY every time I received a bid from them it was astronomically higher than market (usually about 50% higher). And then they of course would say "well you can find your own contractor"...but the whole point of a management company is to NOT have to do that. So I ended up losing thousands of dollars out of desperation because I don't live in Philly and don't have contractor connections there. Perhaps they treat their larger clients better. But I suggest you avoid TCS.

I have had a few bad experiences with Tcs Management. I recently had an electrical problem that wasn’t caused by the electric company, Not once but twice I have experienced my refrigerator, freezer & everything in my kitchen was completely out. The first time it happened they where very quick with helping resolve the issues.. The second time not so much, I had to throw all my food and things out of my refrigerator and freezer because they took days to even reach out to me about the issue. I have been calling & texting everyone about this issue. Tcs management communicating skills aren’t the best & need some reassuring to their clients when referring to things happening inside of the apartment.

I used TCS to manage a property after moving out of my house in Fishtown. This was my first time going through the process of having a rental property. The realtor I worked with through TCS was fantastic. I had an issue with communication early on in the process with my support rep, the owner reached out directly and rectified the situation quickly. Will use them again in the future.

I will never live in a property managed by TCS management again. The pace at which they handled our sewage leak in the basement was abhorrent. Never ONCE did the management team reach out to me to update me on their contact with the plumbing vendor, I had to call them EVERY TIME (many times to no answer though I called during their stated working hours). I was practically begging them to effectively schedule a plumber to fix this leak and they took ELEVEN DAYS to get this problem solved. Don’t even get me started on asking for a rent abatement. I know that is at the landlord’s discretion, but the management team treated me and my partner less than human. These people are soulless money suckers who do not care if you live or die. I ask them to put themselves in the shoes of a renter living with actual poop water in their basement for days on end. The flies. The smell. Imagine this. Paying thousands of dollars a month to be safely house by a management company. An absolute failure of a company. Their “customer care team” doesn’t care at all. NEVER rent from TCS Management.

I’m a licensed contractor I work directly with TCS management with maintenance and emergency calls from tenants . They are very honest and keeps me busy. Rebecca is a great manager with a professional team. Every call is a challenge for us but we get through with excellent communication and hard work. Thanks You TCS for believing in my company in bringing us back on board.

TCS management has been one of the easiest company’s to deal with. They are easily accessible through an online portal, they give quick responses and are eager to help with any issues we may be having. There are multiple points of contact so I never have to worry about getting a quick call back.

This company is by far the worst. Please trust and believe all of the horrible reviews. We have had an issue with our sump pump since April 8th and to date we still have plumbers in and out of our unit. As other reviews have stated, TCS will prematurely close out work orders. So when the job isn’t complete , they start the process OVER by sending out a different plumber than before. Plumbers have left us on multiple occasions with no running water in our basement , which is where our main bedroom, bathroom and washing machine is located. Leaving us without being able to utilize our unit fully for months and the on and off again smell of sewage! As of today, we have had 3 different plumber come out for the same reason, that was also “looked at” just two days ago. This has by far been the worst experience we have ever had with a management company. They respond quicker to Google reviews than they do work orders. I would suggest with any urgent matter to place it here and or try your hardest to get the owners info. If you do that, the turn around time is a lot quicker than what TCS will actually try to do for you on their own. I wouldn’t believe any response you see. If you own properties, DO NOT USE THIS COMPANY. Let’s not forget as we close out, that the lady Jamie, horrible communication.

Moved in beginning of September and it’s been a complete nightmare. I’m a travel nurse and the whole process to secure temporary housing is intense and slow. It took 3 weeks to get everything sorted out. I sent them a move inspection and to this day they haven’t even looked over it. Windows in both bedrooms bolted shut (no egress for fire escape). Ceiling fan doesn't work and sounds like it will burn up if you turn it on. Exhaust fan broken in bathroom, air condition stopped working yesterday, and it’s 80 degrees. The company is waiting for the owner to decide what to do. 22 hours and the issue was not resolved. Stay away from this company! They’re based out of Philadelphia and the emergency maintenance call center is in another country. I encourage you to read the other review responses from the company that shows the unprofessional passive aggressive responses to issues. Slumlords for sure! Update 9-22-24: The A/C went out again yesterday. The interior temperature is 89 degrees. You would think they would offer to put me in a hotel until this is resolved or provide mobile A/C units. Somebody messaged me about bringing them but never did. So, I googled Fortsyth county records and looked up the owner. Got in contact with her and she was completely unaware of what a mess this company has become. I feel bad for the owner and this does not reflect on her at all. She paid for a service to manage her property and those expectations have not been met. I have been out of A/C since Thursday with a small gap for maybe 12 hours. This won’t be fixed until Monday!!!! Shame on Lisa, Jason, and Jamie! I’m speaking to attorneys Monday to look at my options. January 2025 update Landlord entered property without notice and placed a digital passcode on thermostat to control thermostat from Texas.

EDIT: Fastest response ever received from TCS was their response to my review. As you'll see, they continue to blame clients, emphasizing "shared accountability"...as if I wasn't acting accountably, when basically all the problems I had with my building were a result of TCS's slow, incompetent, and overpriced services. I had the unfortunate experience to use TCS Management for my triplex in Philadelphia. At every turn they were non-responsive, making mistakes, blaming things on tenants/owners, and creating more work for me than they were taking things off my plate. Frequently there was a problem with the invoice, all too often there was some erroneous charge (mind you never in my favor), and the "account managers" assigned to my account were totally useless. Getting anything done required escalating to the head of the division that managed my account. They failed to respond to emergencies in intelligent ways, and failed to keep me updated on the status of emergencies despite multiple requests. But the absolute worst part is the built-in monopoly they have with their turnover/renovation/repair company. They bill it as some way to save money, but LITERALLY every time I received a bid from them it was astronomically higher than market (usually about 50% higher). And then they of course would say "well you can find your own contractor"...but the whole point of a management company is to NOT have to do that. So I ended up losing thousands of dollars out of desperation because I don't live in Philly and don't have contractor connections there. Perhaps they treat their larger clients better. But I suggest you avoid TCS.

I have had a few bad experiences with Tcs Management. I recently had an electrical problem that wasn’t caused by the electric company, Not once but twice I have experienced my refrigerator, freezer & everything in my kitchen was completely out. The first time it happened they where very quick with helping resolve the issues.. The second time not so much, I had to throw all my food and things out of my refrigerator and freezer because they took days to even reach out to me about the issue. I have been calling & texting everyone about this issue. Tcs management communicating skills aren’t the best & need some reassuring to their clients when referring to things happening inside of the apartment.

I used TCS to manage a property after moving out of my house in Fishtown. This was my first time going through the process of having a rental property. The realtor I worked with through TCS was fantastic. I had an issue with communication early on in the process with my support rep, the owner reached out directly and rectified the situation quickly. Will use them again in the future.

I will never live in a property managed by TCS management again. The pace at which they handled our sewage leak in the basement was abhorrent. Never ONCE did the management team reach out to me to update me on their contact with the plumbing vendor, I had to call them EVERY TIME (many times to no answer though I called during their stated working hours). I was practically begging them to effectively schedule a plumber to fix this leak and they took ELEVEN DAYS to get this problem solved. Don’t even get me started on asking for a rent abatement. I know that is at the landlord’s discretion, but the management team treated me and my partner less than human. These people are soulless money suckers who do not care if you live or die. I ask them to put themselves in the shoes of a renter living with actual poop water in their basement for days on end. The flies. The smell. Imagine this. Paying thousands of dollars a month to be safely house by a management company. An absolute failure of a company. Their “customer care team” doesn’t care at all. NEVER rent from TCS Management.

I’m a licensed contractor I work directly with TCS management with maintenance and emergency calls from tenants . They are very honest and keeps me busy. Rebecca is a great manager with a professional team. Every call is a challenge for us but we get through with excellent communication and hard work. Thanks You TCS for believing in my company in bringing us back on board.

TCS management has been one of the easiest company’s to deal with. They are easily accessible through an online portal, they give quick responses and are eager to help with any issues we may be having. There are multiple points of contact so I never have to worry about getting a quick call back.

This company is by far the worst. Please trust and believe all of the horrible reviews. We have had an issue with our sump pump since April 8th and to date we still have plumbers in and out of our unit. As other reviews have stated, TCS will prematurely close out work orders. So when the job isn’t complete , they start the process OVER by sending out a different plumber than before. Plumbers have left us on multiple occasions with no running water in our basement , which is where our main bedroom, bathroom and washing machine is located. Leaving us without being able to utilize our unit fully for months and the on and off again smell of sewage! As of today, we have had 3 different plumber come out for the same reason, that was also “looked at” just two days ago. This has by far been the worst experience we have ever had with a management company. They respond quicker to Google reviews than they do work orders. I would suggest with any urgent matter to place it here and or try your hardest to get the owners info. If you do that, the turn around time is a lot quicker than what TCS will actually try to do for you on their own. I wouldn’t believe any response you see. If you own properties, DO NOT USE THIS COMPANY. Let’s not forget as we close out, that the lady Jamie, horrible communication.